I very much appreciate the improvements that have been made and the progress being shown, great work on that.

One thing I think that is still an obstacle for us as a community is communicating with our user base in a way that is not only understandable to them, but embraces them. I know I’ve mentioned this a few times but after recent frustration brought to me by some of the community I feel like I need to bring it up again.

Much of the community feels ignored, talked over, frustrated and isolated due to most of the communication not really geared to the average end user. Things are confusing, scattered all over and generally are written for individuals who already understand the tech and logistics behind the discussion, which leaves out quite a large group of our user base.

This leaves them confused, and confusion leads to misinformation, fud and an overall low morale. The may not have any interest or desire to know the algorithms of a curve, as an example, they could just get a explanation of what these changes mean for them and how it is beneficial for the longevity of the platform and therefore them.

We have a very diverse community with all different levels of tech knowledge. This is what we want, and we need to embrace that by offering different forms of communicating imo.

We need end users for all these wonderful things we are developing, we need “normies” and we need to communicate to them as well as give them what they need to understand and thrive here.

I truly believe most of the frustration and outrage from the most recent hardfork discussions is due to how it has been communicated and therefore is resulting in low morale.

It is pretty common practice for any company to have some sort of community manager or liaison, as it’s such a simple role that prevents issues as well as ensuring voices are heard. Even block.one is hiring a few as they see the need.

A strong community that is in love with a platform is about the best peer to peer marketing a company can ask for. Everyone becomes walking advertisements.. and I believe the lack of communication to our current user base as well as the future user base we want to attract is holding us back.

That would be my feedback on what needs to be worked on. To me it’s such a small thing that could have a huge impact.

Thanks and keep up with the forward momentum!

Justine