Thank you, I still have the keys and all of the original documentation...as I mentioned, but the account was taken somehow? It was dormant for a year before this happened but that should not matter. Thank you for whatever you can do, it is sincerely appreciated. If you could talk someone into a reset that would be spectacular, but I doubt that can happen. Thank you again for your quick response.
Sincerely,
Melissa and Jada :)