Quality Management and Continuous Improvement Systems Audits
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The success of the organizations has been the main objective set by their managers, which has caused the constant search for quality in their products and / or services offered, in order to meet the demands of consumers and the global market and local, that every day they are older.
In this sense, organizations have set out to work more and more on the quality of their products / services. Proof of this is the increase in the use of tools for the continuous improvement of Quality Management Systems, one of them being ISO standards.
However, ISO standards have progressively expanded and improved their scope in order to respond to related requirements not only in the conception and implementation of management systems, but also in their evaluation, providing guidelines related to this matter, particularly in the field of audits.
However, ISO standards have progressively expanded and improved their scope in order to respond to related requirements not only in the conception and implementation of management systems, but also in their evaluation, providing guidelines related to this matter, particularly in the field of audits.
SGC Audits and ISO Standards
Quality Management Systems (QMS) Audits can be defined as the process that allows the evaluation of compliance with the guidelines established in ISO Standards, according to the specifications and size of each organization.
In this sense, the ISO Norms in 1996, present the requirements for the audits of the Environmental Management Systems, with the series of the ISO 14000 Norms and two years later present the integrated ISO 19011 standard, where the internal audit and external, as well as conformity assessment.
It was then until 2002, when the joint standard was published due to the length and complexity of its elaboration.
In 2007, a systematic review of the ISO 19011 standard began, and in November 2011, the second edition of this standard was published, entitled "Guidelines for the Audit of Management Systems", where the following are included among the most outstanding aspects: the risk of Management Systems auditing, the relationship between ISO 19011: 2011 and 17021: 2011, remote auditing methods, and confidentiality is included in the principles of auditing, among other highlights.
In this sense, the ISO Norms in 1996, present the requirements for the audits of the Environmental Management Systems, with the series of the ISO 14000 Norms and two years later present the integrated ISO 19011 standard, where the internal audit and external, as well as conformity assessment.
It was then until 2002, when the joint standard was published due to the length and complexity of its elaboration.
In 2007, a systematic review of the ISO 19011 standard began, and in November 2011, the second edition of this standard was published, entitled "Guidelines for the Audit of Management Systems", where the following are included among the most outstanding aspects: the risk of Management Systems auditing, the relationship between ISO 19011: 2011 and 17021: 2011, remote auditing methods, and confidentiality is included in the principles of auditing, among other highlights.
Continuous Improvement
Nowadays, the organizations that have as a premise the quality of their products and that their consumers have high levels of demands, have chosen to carry out audits of their QMS in order to achieve the best results and ensure the continuous improvement of their organizations.
But how to ensure continuous improvement with QMS audits? Audits allow organizations to periodically review and monitor their processes and formulate action plans that allow them to correct or correct non-conformities in the shortest possible time.
Likewise, how the SGC audits provide detailed results of the findings that allow managers to timely attack the causes of non-conformities and customer complaints.
But how to ensure continuous improvement with QMS audits? Audits allow organizations to periodically review and monitor their processes and formulate action plans that allow them to correct or correct non-conformities in the shortest possible time.
Likewise, how the SGC audits provide detailed results of the findings that allow managers to timely attack the causes of non-conformities and customer complaints.
Conclusion reflections
SGC Audits can be considered as a means that provides the organization with the necessary information to timely resolve non-conformities and prevent future occurrences.
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