Progressive questioning
- Listen
- Open question
- Get the information en to use the information to question the next question
Effective non-verbal communication
- Hard to control
- Take a coach
Eye contact
Body language
Toon of voice
Giving Feedback
- Compliment sandwich
Start off very positive with two compliments and then give the critics.
Reverse
Get feedback
- Try to understand the other person
- Don't take it personally