Thank you for the suggestion about adding the receiving address in the confirmation email. The developers are actively integrating this suggestion. You'll see it soon.

[EDIT: This feature has been implemented. All withdrawal confirmation emails now include the destination address.]

Yes, there was an error in the withdrawal process. All withdrawals should be processed. Sorry for the delay. The developers are building a new withdrawal system that should prevent this kind of problem in the future.

If you have any other questions, please complete the support form or contact [email protected] at any time.