It is inevitable, every day we are in contact with many people, in that contact there can be frictions, disagreements, different ways of reacting, what to do in a conflict?.
Stay cool when others are angry and lose their heads. You have control over your emotions, do not lose it. It is not about not showing your discomfort, but about doing it with restraint, without afterwards regretting an action committed in a moment of lack of control.
Remember that each discussion has at least three points of view: yours, the other's and those of third parties, which are probably closer to objectivity. Being more versatile and seeing things from the perspective of others will enrich your own point of view.
Wait to calm down before speaking. Keep in mind that the relationship is more important than the discussion. Give more relevance to people than opinions.
Treat every person with whom you have contact as if you were a rich relative, from whom you expect to be included in your will. Never regret treating people very well. It's the best deal in every way.
Look for the positive and pleasant side, even in the most complicated and painful situations. It is a discipline that will help you to pass difficult moments more easily, and to turn problems into opportunities.
Establish the habit of asking questions and, above all, listening to the answers. Ask before reacting. Sometimes we fire and then we ask. We also ask, but we listen to answer, and not to try to understand.
Do not do or say anything that could hurt or hurt another person. Hold on to the proverb that says everything you do will be returned.
People do not remember so much what you say or do, but the intention with which you do it.Be aware of the difference between friendly analysis and destructive criticism. See if the purpose of your words is to help, vent or hurt.
Keep in mind that if you tolerate others, they will also be patient with you in the not very pleasant aspects of your personality.
The true leader knows how to recognize his mistakes and accept responsibility. Do not forget that a well-managed conflict strengthens the relationship, and helps you learn from the differences.