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4y
Yes be nice and babysit for a bit. End users are tough because they are not the same person each day. If it is a coworker then training them to do their job works as long as you don't do the job for them. They have to sit at the terminal and type all the mistakes to see what they look like. After a couple of times they should have taken notes on how to do it themselves.
!PIZZA
RE: IT Support: Drawing the Line