Frequently Asked Questions
What's included in a typical cleaning?
Dusting, mopping, and vacuuming all rooms
Trash removal to your outdoor cans
Kitchen counters, floor, and stove cleaning
Bathroom vanity, tub, and toilet cleaning
Window washing, wall washing and interior oven cleaning are not included
How many hours should I choose?
Hours are listed in worker-hours, meaning that a four-hour appointment could either be one pro working for four hours or two pros working for two hours. The price estimate shown above is based on the number of total cleaning hours. Our suggested cleaning time is based on information we gathered from our providers using the number of bedrooms and bathrooms to estimate the total size of the home. We give a recommendation based on your inputs but you should choose the number of hours you believe best suits your needs.
How will the house cleaner know my priorities?
If it's your first time booking an appointment with the house cleaner, be sure to review the scope of work outlined on this page before your appointment so you know what's included in a typical cleaning. Plan to be available to review your cleaning preferences and priorities when your pro arrives. This will help ensure your pro spends their time cleaning the parts of your home that matter most to you. Any special requests should be discussed before the service appointment begins, as some requests are not included in a standard cleaning and may result in an updated service price.
How do I schedule each cleaning? How far out can I schedule my appointments?
During checkout, you’ll be prompted to select your appointment preferences for your first house cleaning, which you can schedule within 90 days of purchase. After each cleaning has been completed, you’ll receive an email prompting you to schedule your next appointment. If you choose, you can also access and schedule any other cleanings you’ve purchased within the 'Your Orders' page of your Amazon account. If you’ve purchased multiple cleanings and don’t plan to have them fulfilled within the next 90 days, you’ll need to wait to schedule those appointments until your preferred appointment date is less than 90 days away.
If I buy multiple cleanings, do I pay for all of them at once?
You will not pay for all cleaning appointments at once. During checkout, you’ll see the total price for all House Cleaning appointments you choose to buy together, but your chosen payment method will only be charged for 1 cleaning at a time. You’ll only be charged after each service is completed.
What happens next?
You'll get an email from your house cleaning pro to confirm the appointment date and time, size of your home, and other details. Please reply with any special house cleaning requests, issues, or other important info related to your house cleaning service.