Hi, yeah, the content is good and in the right direction and also I think that this topic is worth developing and explained a bit more in details, so there is a large field of work and this is very good, because you can still write a lot about that. I also work in the customer care field so will be interesting for me as well. My content is also dedicated to the customer support issues, and you also can join my newly created telegram channel: https://t.me/icanhelpuwithat
Regards,
Ican