Steemit New Account Creation Wait Time - over a week?!?!

Hi everyone, I'm working with another content creator (who's popular on Youtube) to create a new Steemit account. It will be used for another category of content than what I'm posting here under my usual Steemit account. So far it's been over a week since I submitted the application for a new account. I've heard from others here that accounts are reviewed through a manual process. Who can I contact to follow up on the status of that new account?