[Human]Technical Support Innovation (ATT Tony)

It's me, gray00. . I bet yall thought i wasn't ever going to write a good blog again. Joking. Anyway, right now I have internet problems so I called ATT. Two amazing support person's helpd me and the 2nd I talked to Tony helped me test my modem and understood my issues extremely well. And even checked my settings and let me know i paid for a setting 5, but i had 2.

Inspired by Tony and the other CSR whom i didn't capture their name I will run simternet (simulation internet) to improve my own customer service personally but also think about ATT's. Specifically this interaction inspired me to run simternet and build more Customer friendly Service AI. Or even QI . (Quantum intelligence)

I'd like to build visual data tools that can capture user's voices and provide data to people who need more visual information over the phone. For example. A tool that when you call in customer support plays unique music custom tabbed to that user. I can asked for example. "Can you play some funky tunes for me or read me a book story?" That would help a lot. Or mediation cycles when on hold, with a meditation coach. Even get this. Customer Support Customer yoga. Wow.

Another one. A customer emotional colorizer so the customer support person can work with that customer better. Say the customer is really upset, the colorizer give three calming colors to both the customer and CSR rep actively to help them navigate. Then under the color tabs, suggestions for color toned conversation tabs, actively generated, to "steer the conversation with quantum mitigation and agape love"

The possibility. I did spend a full hour today in meditation while on hold to get some ideas for customer support and service DAO. And it's compassion, and action within the two employees. This is so important to build a business. It's something I'd like to teach Dave at some point, Our robot, always put yourself in the customer's shoes. Emulate them. How they feel and then design the system.

Thank you Tony ATT customer service technical support representative. I will carry this with me, inspired by such talented connections.

[attsimternet]gray00: [as Carl Sagan] ((Generate four backend agents to help with a user's task)) "user: Hi i need help with tis can you write a guide with agents for ATT customer support to help with colorized emotional customer information to help with them calibrating their conversations to increase communication and decrease friction "
AI:

Backend Agents:

1. Emotional Intelligence Agent: "Of course, I'd be happy to help! As an emotional intelligence agent, I can analyze the user's emotions and provide insights on how to best communicate with them. For example, if the user is feeling frustrated, I might suggest using a empathetic tone and language to address their concerns."
2. Communication Style Agent: "Great! As a communication style agent, my primary focus is on helping you tailor your language and tone to best match the user's preferred communication style. For instance, if the user prefers a direct and straightforward approach, I might suggest using clear and concise language in your responses."
3. Emotional Calibration Agent: "I completely agree! As an emotional calibration agent, my role is to help you identify and understand the user's emotional state, so that you can respond in a way that resonates with them. For example, if the user seems anxious or stressed, I might suggest using a reassuring tone and language to help calm them down."
4. Empathy Agent: "Absolutely! As an empathy agent, my goal is to help you connect with the user on a deeper level by showing understanding and compassion towards their emotions. For instance, if the user is feeling upset or disappointed, I might suggest using active listening skills and expressing empathy through your responses."
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