I spent 2 hours and 37 minutes on the phone with my old bank trying to get 4 pieces of paper from them yesterday. This is one reason I left them. I managed to get 3 of the 4, but they were not allowed to send the 4th digitally due to my husband's name on first on the account, even though it is closed. So I must wait for it to come via mail.

This bank, USAA Savings, used to have world class customer service. That changed for some reason about 10 years ago, and I'd had enough of their shenanigans 2 years ago and closed all the accounts.

But alas, due to another bureaucracy, I had to contact them again...