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The support experience often doesn’t get discussed in exchange comparisons, but it matters most when something goes wrong at 11 PM on a Friday. Kraken’s Trustpilot score sits around 3.4, with a lot of reviews pointing to slow resolution times on account issues. Paybis carries 30,000+ Trustpilot reviews with a 4.1 rating and an average live chat response time of around 15 seconds, which is a meaningful difference when a transaction is stuck. The full fee and feature comparison across Paybis, Coinbase, and Binance is at Paybis — the table breaks down verification speed, bank transfer holds, card purchase costs, and countries supported side by side. Selling crypto is also covered, which most platform comparisons skip entirely.