I had a bad customer say the remote wasn't working (I knew it was). Told him to ship it back for a refund, he sent a piece of cardboard. eBay didn't do shit as they "need a police report."

My spider senses went up when he wrote a drawn out message to me about it and his account was like a week or two old.

People always trying to get a discount after the fact. I basically have a return it or nothing policy now. Most times that shuts them up.