Oh yes, utter bullshit.

we cannot assist you with this issue.

It's sickening and very upsetting. The types who pull this kind of scam are scum of the earth. It literally turns my stomach. People are busting their asses to get by, and meanwhile we have to worry about being scammed around every corner of the internet.
Luckily I did not have any funds in there, but my heart goes out to those who are getting robbed.