Trying to buy HIVE with 200 USD, I sent the payment from Coinbase to SimpleSwap.
SimpleSwap could not sell me HIVEs as before, because new regulations and I am in the USA.
Simple Swap sent the refund to the same address used by Coinbase to send the money.
Coinbase lost track of who sent the money and denied payment to my account.
Good Afternoon Coinbase Administrator:
The Coinbase transaction I initiated as shown at https://etherscan.io/tx/0x1ee4700c2360ea5f84bda0c4c01e850b0aaba3fd56d7b04c24b02aff5d753d78 was not accepted.
SimpleSwap refunded the transaction as shown at https://etherscan.io/tx/0x1e36a31bc9685b3c1aa55171007613d00d2e2ac6f67b58731f4b2047d3dc17fc but it is not showing up in my Coinbase account.
Please advise,
Fernando Doylet :.
Then Coinbase started playing more complicated games with me...
After further review of your case, I can see that you sent the transaction back to the input address instead of your receiving wallet. Therefore, the transaction reached one of our internal addresses instead of your Coinbase account.
To verify that you’re the owner of these funds and ultimately return them to you, you will need to send a small test deposit of 5USDC to your Coinbase.com account (not Coinbase Pro) using the same source address as the missing transaction. This test deposit is not a fee, and it will be returned to you along with your missing funds.
I sent the additional test funds -twice- and called them by phone, but Coinbase kept playing games...
Thank you for contacting Coinbase Support.
Following our recent conversation, we need a specific document from you to continue. To ensure the confidentiality and security of your information, we have established a secure portal through SendSafely.
Please follow the instructions below to upload the required document in SendSafely:
Access the Secure Link and click on the secure link provided below: https://coinbase.sendsafely.com/dropzone/cx-files/23668554
Verify Your Information: Please ensure that your case number and email address are correctly displayed on the page.
Upload Your Document: Locate the required document on your computer and drag it to the drop zone located beneath your email address on the webpage.
Submit Your Document: After successfully uploading the document, click the 'Submit' button to complete the process.
Should you encounter any difficulties or require further assistance, please do not hesitate to contact us.
Please let us know if you need any further assistance.
And yes, I sent the documents as instructed.
SimpleSwap also sent the test funds to Coinbase as required
Thank you for waiting!
The transaction was made to address 0x7830c87C02e56AFf27FA8Ab1241711331FA86F43 , here is the transaction hash: https://etherscan.io/tx/0x401e78cdc3e29bfc37917ec23ceb1fe8f3c98d8e7d3876287b20fd03b877c352
Always here for you, SimpleSwap Support
But for some unknown reason, Coinbase just closed my case and started ignoring me.
Reference 1: Coinbase case #23668554
Reference 2: SimpleSwap request#140277
That is why I lost interest in cryptos, and sold what I had invested.
If you know of other problems like this, please add them in the comments. We may find a pattern to follow up.
