Conflict is resolved when the inconsistency between wishes and actions of parties are resolved. Negotiation is an important part of conflict resolution, and any design of a process which tries to incorporate positive conflict from the start needs to be cautious not to let it degenerate into the negative types of conflict.
Conflict is a social process that is exacerbated when individual members of a group take sides in the debate. Among the methods to resolve conflict is mediation of the dispute by a group member not currently involved in the dispute.
A mediator is defined as a person who attempts to resolve a conflict between two group members by intervening in this conflict.The mediator can also offer assistance in refining solutions and make counter-offers between members, adjust the time and location of meetings so that they are mutually satisfying for both parties.
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Content source: Wikipedia: Conflict mediation
