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"In every country, there is a head bank that supervises all other banks. Like in India, the Reserve Bank of India is the biggest authority to control all other banking operations. If you have a problem with your bank, then first you should complain to the concerned bank. Otherwise, the authority bank can be reached by phone. It all works to complain by phone. That's so why banking nowadays is good to go without you visiting personally.
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RE: HOW TO COMPLAIN TO CBN OVER UNAUTHORIZED BANK CHARGES.