Taught by previous situations, when I waited for an operator for half an hour, with the message: "The first available operator will contact you soon", a few days ago I ended the call as soon as I heard: "The first available operator will contact you in more than 7 minutes".

I also resorted to such "cheating" with selected numbers, but now, when it's not urgent, I write an email, and when it is, I tag the operator on Linkedin or Instagram. get in touch soon...

And that, in order to attract new users with various promotions and discounts, while they don't give any discounts to old ones, has led me to change operators every year.