So sorry to know about this.I hope your problem already solved. If not try to tweet the EOS team on twitter. This works faster in getting any support but I think they have clearly mentioned it in their

On 9th funding period those who have funded ether got 124.88 EOS tokens per ether. They could have easily exchanged EOS/Ether pair at the rate of 0.0088 on exchange, so 124.88 EOS tokens will be equal

Thank you for this article. I mentioned your article URL in my article I funded Ether for Eos Tokens and Exchanged it Back to Ether all Within an Hour. Profit or Loss Cyle? Will it be cheaper to buy Eos