Mate, you have no idea. I've spent the last two weeks negotiating a £10K deal for a Cisco Firewall (The firewall is cheap. It's the Meraki license that's eye-watering). It started originally that they wanted to renew their current SOPHOS Firewall through us and moving away from their current supplier. Now, we are no longer a SOPHOS reseller, so I got our supplier involved. I gave our customer a price for a 12-month renewal, but then they asked me to quote them a SOPHOS XG230 solution that was about £14K, but they pooped themselves at that and went down the Cisco path; or so I thought? They then came back to me and said. "Actually, we're going to renew for 12 months and look at the Cisco later on." But get this, they're not renewing with us! No, they're renewing with their old IT Support company, so I put two weeks of hard graft in for nothing! 😡