Thanks for the suggestion re: LibreOffice. For the moment, she has managed to get access keys from someone at Microsoft, but I sent her the information, anyway. I like that there's an online version, as well.

Don't even get me started on corporate fascism! Organizations like eBay manage invent themselves as pseudo-monopolies, which lays the groundwork for their being able to pretty much "dictate terms" because none of the more freedom-based alternatives are able to get enough traction to be viable for most users.