Thanks @lizelle, you're exactly right... we don't know what sort of day someone we feel is being a buttwad has had.

I recently had to call tech support for my Internet... and the rep I was talking to was working from home (because of Covid), had a cold and was wrangling three kids under 10 while trying to do her job. She didn't need me being a grumpypus at her just because my service wasn't working...