Visibility of system status according to Nielsen is basically a situation where a system must tell what happens in a process either in detail or simple. There are some errors that occur on the website www.menlh.go.id on the discussion of one of the Heuristic Evaluation, namely:
The user must know what process is going on or what he or she opens on a website. But on the website www.menlh.go.id some bookmarks are not given so that it can give confusion so that the user back again from the beginning and even repeated. Can be seen on the page Organizational Structure has a bookmark page, but the article page does not show a page marker. Although the bookmarks page is visible in the url, it keeps the lay user confused.
Users basically need information on why a website can go wrong. no explanation could be because the system has no links or anything else. On the website www.menlh.go.id on the E-Magazine page when doing dowload pdf error but there is no explanation on the website so E-magazine can not be downloaded and back on the page E-magazine and make confusion to the user.
Suggestions that can be given is to rectify the link or at least give notice to the user when an error occurs in order to avoid confusion to the user.
The scale of Severity of usage problem that can be assessed is 3 because it is enough to confuse the user but it becomes a serious problem.
Thanks.
