Such a nice article about your cousin's business. I've really learnt that boldness is that's need to be an entrepreneur. If your brother had gone ahead with his 9 to 5 probably he would regret why he hadn't started this business yet but thanks he discovered the lapses within his environment and also maximized it, Congratulations to him. Moreover, most customers are set to frustrate different entrepreneurs given their irrational demand although you never told the whole story but I'm glad he's doing well currently.