I think you're right. This issue is also connected to a person's character. I know someone who has been on Hive for six years and still only knows the word "thank you" in English. If she wanted, she could use translation tools to communicate with others. Many people do that. I also made a mistake. I got people used to things being easy. As you mentioned. Support should have been provided initially. But when that support became constant, some people didn’t want to step out of their comfort zones.