Withdrawing ETH from Bitshares

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Hi all,

This is my first post, and my first time trying to xfer ETH from Bitshares to a MEW wallet. Basically I've transferred but can't see the funds in my wallet. It's been 43 hours so far + tickets to openledger support but nothing... are there any Bitshares buffs that can help?

I clicked up on my account name in the top right, then clicked Withdrawl.

I used openledger, then clicked Gateway, then clicked OPEN.ETH (which isn't there right now - but it was the other day)
I click WITHDRAWL, then i entered in my details and confirmed the xfer. After it all went through, i got this screen...

It's been almost 2 whole days, emails to support, and nothing? does anyone know how to Bitshares and specifically how to send?

Any help would be very much appreciated...

Withdrawing ETH from Bitshares | Ecency