Hey! It is very nice to see that there are people who will take the time to guide new users on this platform. Yes, any fool can criticize and most of them will. I remember the days when I was quick to criticize and I cringe. But I learned a lot since then and I am continously improving. Criticizing is the worst one can do as it does not solve the issue and it also hurts the dignity of the other. In fact the book of Dale Carnegie is like a second bible that most people should read again and again. The book is gold when it comes to figuring out how to extract the best out of any human interaction. You did well in not assuming anything. It is easy to cast the blame instead of trying to find out the reasons behind someone's behaviour. I feel that when it comes to giving a feedback one can always learn and improve in regards on how to do it in order to avoid hurting someone's feelings. Dealing with people the right way when they do wrong is an art. Thank you for your entry!