You make a good point that in order to have the difficult conversations someone has to want to grow. I find this to be true in all aspects of life. The cluster of problems is usually created by people who have no empathy towards others and lack self awareness. Even a plumber could do the best job if he is genuinely preocupied with growing professionaly. You see, personal development or lack of affects us in our everyday life. It is often disregarded and yet it has the biggest impact of them all