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The pandemic has acted as an unexpected catalyst for the rapid transformation of the core BPO model, shifting beyond the work from the office to virtual work arrangements. 2021 has become a crucial year as the pandemic is continuing and hence the trends of BPO this year will be different. To know more about the top trends impacting business process outsourcing, visit https://www.truppglobal.com/blog/top-trends-impacting-business-process-outsourcing