I hate when companies do this. They give you the run around about why you shouldn't cancel and then when you do cancel it's not even cancelled. I have dealt with this for many years. It's so frustrating getting your bank statement and seeing the charge on your card. Best tip I can give you is to use a credit card, so when you cancel and it doesn't truly cancel it, the CC company is held liable. They will take the hit to keep you happy, it works most of the time.