Providing Technical Support to a Computer Room

Greetings, friends of Hive and

@digitallifestyle, today I'm going to share with you my visit to the Teresa Carreño Bolivarian Center for Information Technology and Telematics to provide technical support for some computer equipment that was experiencing technical issues.

It's worth noting that I was working in my CBIT Roxana Montañez Hernández space, but I'm currently not serving students because most of the computers don't turn on and the air conditioning doesn't turn on either, because a breaker in the electrical panel burned out and needs to be replaced. In these spaces we have the Linux operating system, and when teachers need to digitize report cards, the formats get damaged because the format is created in the Windows system and when it is edited in Linux it changes completely.

The solution to this is to format it in Linux, edit the document, and then, once the document is ready, export it to PDF so that nothing is modified. Then, print the document without any problems. After giving these guidelines to the teachers, I moved to another space to provide technical support to a colleague from another space. Upon arrival, she told me about a problem with a computer that wouldn't turn on and that contained the institution's administrative information.

I also replaced the CPU's power cables, but the problem persisted. So I uncovered the CPU and removed the memory, wiped it with an eraser, and disconnected the power cable. I reconnected it, but it still wouldn't boot. The problem with this computer is the damaged power supply. So I disconnected the hard drive, which houses all the data, and installed it in another CPU, which did work. Finally, when I turned it on, the data I needed was recovered.

It's important to note that I was able to observe that some equipment is full of dust and requires preventive and corrective maintenance to prevent damage to the computer equipment. At the end of the work, my colleague brought me a delicious coffee with a cookie, and that was the end of my work in these computer centers.