Wow, that is pretty horrible. Do you have anything over there like the Better Business Bureau? Or like an Attorney General (AG) you can contact? Over here we have things like that and they are groups or elected officials that can step in when consumers are being taken advantage of or not getting the service that they should. They kind of work as an intermediary for you. With the AG if it happens to enough people and it is bad enough, they will sometimes take legal action against the company.