Asterisk is one of the most widely used open source platforms for a host of communication solutions, especially IP PBX. It is flexible and lends itself easily to adaptation. The asterisk platform is evolving and includes more functionalities with better API integrations that are pointing to improved communications in this year and the next. Several announcements are due to be made at the Asterisk World Conference 2019 on January 29.
Better interoperability
Systems are opening up. While Asterisk development natively supports H.323, developers prefer IETC SIP and IAX. Further, connection with proprietary CISCO and other systems was a hassle. Interoperability between proprietary platforms and open source asterisk solutions should become easier in the time to come.
PSTN is on the way out and Asterisk flexibility gives users what they want
With the growth of VoIP and spread of IP PBX that makes international calling cheaper besides a host of other features like IVR and WebRTC integration, PSTN usage is reducing but not altogether put aside since Asterisk bridges traditional PBX with IPPBX. This is further boosted by asterisk application development that customizes offerings to suit businesses that need only a few features instead of a portmanteau package. This reduces costs, speeds up operation and lessens burden on infrastructure too.
Multiple benefits in unified communications
WebRTC is here, plugged into Asterisk since it now permits porting and, at the same time, smart IVRs included in the IP PBX or unified communication chain bring in multiple benefits to business users. No one would have imagined that the IP PBX would have video chat and conference facility. This is likely to become commonplace, just as commonplace as mobility.
Mobility
IP PBX moves beyond office confines to a mobile and portable world. Many enterprises routinely employ remote workers and they may also have branch offices and executives on the move. Use on mobile devices becomes commonplaces with access to centralized CRM and other features of the Asterisk IP PBX. This mobility, coupled with WebRTC, permits smoother interaction not only between employees but also with vendors and customers.
Cloud
Whether it is IVR, conferencing or PBX, businesses are likely to incline towards hosted solutions rather than opt for in-premise solutions. The benefits are obvious and switching is seamless.
Enterprises will find that custom asterisk development with an infusion of AI is the best way forward to put in place systems that perform in step with current and future requirements.
Source: https://ivrsystemdesign.wordpress.com/2019/04/01/asterisk-development-trends-for-2019/
