Sounds like a crypto experience. You should be used to this by now? Do they have a Discord? Solana is fast and works great when it works. Did you lose any crypto from the transfer fee's? Did you confirm on the chain if it was verified? It's just like BSC or Polygon failed transactions. Perhaps you were unlucky in the timing. The guy's on the other end might have just said there was a node issue.

Try again later?