Contact us to ask any questions! Our team is always ready to help. Frequently Asked Questions (FAQs) below are basic answers to some common questions.
1. What is Gem?
Gem is the certificate of "Daily Bonus"，which decides how many dollars you will get per day. For example, if 10,000 Gems are distributed to all users in one day, and one user gets 100 Gems, then he/she will receive 1% of the dollars in the bonus pool of this day.
2. What is Daily Bonus？
When you join the hapo community, we will give you "Gems" to reward your efforts in community building. For the first time login, invite friends,open treasure chests, you have great opportunities to get large amount of gems rewards. We will use the fixed amount ($20,000)of the dollar bonus to buy back the Gems you get at 14:00 (GMT +0) every day. The more gems you get, the more money you will earn!
3. I have a lot of Gems, why the balance of my wallet is empty?
Don\"t worry when you see your wallet balance is empty. The earning system will settle everyone\"s income at a fixed time every day, and then it will determine your dollar income according to the amout of gems you have earned. But if you use any of the cheating methods to get Gems, you\"ll be disqualified from sharing the daily bonus with other members of the Hapo community.
4. I already have some Gems, why does it suddenly become 0?
Don\"t worry if you see that the number of gems goes to zero. This may be because the settlement (Buy back the Gems you get at 0:00 GMT +0) has been made. This is usually shown to you in the form of a countdown, when the countdown is over (14:00 GMT+0), you can receive the bonus you received the day before. After the Daily Bonus payment, you need to manually click "Collect Bonus" to collect the US dollars into your wallet. If you cheat in any way, it is possible that your Gem will be 0 or deducted.
An effective invitation contains the follow steps: Register -> Download App -> Login Hapo App
In case that your friend joined in Hapo via your invitation link, but he/she didn\"t download Hapo app, then you would not receive the 10,000 Gems.
Meanwhile, it takes time for the system to statistic the relationship with your friends. Please be patient, the gems will be distributed to you in shortly if you have made an effective invitation.
The 10000 Gems obtained by the inviting friend will be collected in installments. The first day will receive 2000 Gems. After that, you will get 1000 Gems per day when your friends browse Hapo\"s content every day, and the last day you will be able to get 3000 Gems. But if your friend is no longer using the Hapo app, you will not be able to continue to get the gems that this friend provided to you.
