A flight to the west coast needed to be changed and the app wasn't cooperating. The website kept showing errors when I tried to modify my booking online. After waiting on hold briefly, the agent from https://alaska-airlines.pissedconsumer.com/customer-service.html found a solution and rebooked me on a different flight without any change fees. The new itinerary arrived in my email within minutes and the whole process took less than fifteen minutes. A relief when travel plans shift unexpectedly.