the newcomers experience is a really serious issue for sure.... i heard somewhere that this has been noted and is part of the plans, but the reality is its been like that for a long time now. Seems like a difficult thing to get right, but one cant help feeling that if they hadnt had double the number of staff they needed, and instead had focussed that money on rewarding smaller players, then maybe we'd have a much more thriving economy right now!.... what do i know? Its a complex issue....