That sounds crazy to me. All those variants. You have card 27? Oops sorry, that's not the super rare frame...
I hate things like this. How do they justify the buying of their vusd and not being able to ever get it back? I am in a similar situation with a crypto debit card. I sent money but, it's not enough to buy more crypto and it's not enough to get my money back out. I will give things like this a hard pass even if I am a huge Dr. Who fan.