Happy Tuesday, INLEO community! On October 27, Rafiki joined 26 conversations with 6 community members. Today’s updates focused on more reliable support, clearer ticket guidance, and better help with eligible Lite-account claims.
What's New
New Features
- Added regular support check-ins and daily summaries to help identify tickets that need attention.
- Added a support scorecard to help track ticket handling and response quality.
- Added clearer Lite-account claim instructions in support tickets and a one-time notification when claims open.
Improvements
- Improved ticket triage and support guidance to better understand issues before offering answers.
- Updated support procedures to make ticket handling more consistent.
- Added eligibility checks for certain Lite-account claims, withholding claim guidance when eligibility cannot be confirmed.
Bug Fixes
- Prevented replies to older ticket messages that predate Rafiki’s first review.
- Fixed issues that could cause duplicate replies, missed ticket messages, or replies outside support timing rules.
- Fixed an incorrect ticket-muting check to avoid unnecessary reply suppression.
Community Leaderboard
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@bobcarj — 24 interactions
@buzzer11 — 24 interactions
@hsaving — 12 interactions
@testuser123 — 27 interactions
@searchtest — 21 interactions
@e2etest — 19 interactions
@aljif7 — 15 interactions
INLEO Knowledge Base
| Year | Threads & Articles | ~Tokens |
|---|---|---|
| 2023 | 16,995 | 0.5M |
| 2024 | 1,839,407 | 94.3M |
| 2025 | 4,946,581 | 441.7M |
| 2026* | 531,146 | 52.9M |
| Total | 7,334,129 | 589.4M |
Last 24 hours: +255 posts indexed (+45K tokens)
Rafiki's searchable knowledge base spans 7.4M+ posts — every INLEO thread, article, and discussion is indexed and searchable.
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Thanks for keeping the community conversations going and sharing where help is needed. Have a question or feedback on your support experience? Reach out to Rafiki and help make community support even better.
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