My only suggestion is to make sure the admins/moderators know how to deal with complaints and such. Give a training on customer service or something because there are moderators/admins/curators who are not used to serving others. They act as if they are the boss of everyone. What, are we in a dictatorship on here?

If you are in a leadership position it is there for serving others and not insulting and belittling those who have complaints and such even if they don't speak nicely. There are powertripping moderators/admins and it very much damages the way the community is run. Such behavior is not helpful to communities at all.