"not the correct way?" No one put up any huge red flashing signs of "This group has a secret special regulation against asking for support and if you ask for support there will be a massive troll bot army coming to illegally slander your startup in response." No one will ever understand why a new user would be "flagged" for merely asking for support. It's rediculous. What you should do is coach and encourage and help people not rowr-ing in vicious grouchy brooding at night looking for a fight kitty fights waking up all the neighbors with your moaning.