A sensible decision turns to regret

First of all, I wish to say that I consider my self a sensible cautious down to earth been around the block a number of times silvery haired oldie. One cannot get to the retirement stage after a long working life and raising a family not to develop some well earned practical wisdom.

At least I used to think this was the case. Here is my story that questions my skills and my proof of a brain.

When buying a Samsung flat screen television in February 2020, I and my pragmatic and full of common sense hubby were persuaded by a smooth talking salesman into buying 5 year extended warranty. Everyone does it we heard! It all sounded so easy; not too expensive and if your TV breaks down come in with your receipt and get a new TV paying nothing. Wow, this sounds too good to be true, it is that easy? We were hooked!

But, would you believe it, the unexpected took place! You see over a week ago, the 2 year old Samsung went black and worked no more! Just like that! We went to the store as directed at the time of purchase but instead of leaving with a new flat screen, we were told to ring the Product Care insurance department. The lady in this department told us to ring the TV Antenna and Aerial business contracted to inspect broken flat screens, the tradesman will visit to inspect your TV within 48 hours.

However, a big glitch appeared very quickly. The TV business told us they were too busy to come to our home next week. Instead we happily delivered our flat screen to the business hoping to speed up the process. It did not! Once at the TV Antenna and Aerial business we were told to expect a week or so before an inspection of the flat screen could be carried out. They will make their report and then contact the insurance company.

I am now currently seriously doubting my instincts, sensibility and wisdom. While watching television is not high on our to do list, I like to be able to turn one on. My feeling of frustration is high.

Will we buy extended warranty ever again for appliances? The answer is a loud no, never again.

While currently in this long waiting game I have no control over I can only wonder if perhaps there is a lesson to learn. I am definitely feeling humbled and getting a lot of practice with patience