Another great video.
I agree. Period.

As a person in the air freight industry I developed a saying...
If it is not alive or dead...it can wait...
and if it is a plant shut down that then you can pay & it will happen

Our time is valuable, and just because someone cries urgent/important it may not be.
It is our time, and we must train people to value that.
I will help and encourage over and over....but it is on my time
I am not 911 here to fix everything.