Hi @apolo1

Thanks for your submission. I think being diplomatic does go a very long way when you tackle issues, but I do think it depends on the situation whether you need to have a passive or assertive approach. There is a wide spectrum of different types of people and as a result, the reactions can also be varied. This is actually why knowing the people that you work with is helpful because you would be able to guage which is the best method to deal with certain situations.

Thanks for taking part