After dozens of emails to VanMoof customer support and nearly a month-and-a-half of waiting...
is good that they gave you a new 2021 S3. Isn't there a web-site which publishes public customer complaints? Therefore, the company would deal with ypur problem, if it is a corporate company.
I have read someone else's post about HIVE post. I will try to join it, for the first time.