Loosing your assets with Poloniex is quite common apparently?!
I have to admit, I've only just got back into the crypto world from a 2 year break and decided to trade again. I got some much needed catch-up reading done and opened a few accounts on exchanges, ready to start trading. One of these accounts is with Poloniex.
I decided to transfer a small amount ($1,000 BTS) to my poloniex account, which turned up fine. And so, I sent more $5,000 worth. Got to Poloniex deposit wallet to check a few hours later and..... Nothing arrived. Waited 24hrs and still nothing.
Now I know things can take time after reading the struggles with Bitcoin transaction times but 2 days had past and I still had nothing. Yes, I peed myself. Of course, a support ticket was raised. But I later learn, it takes them, on average 2 month to respond! Yes 2 frigin month.
I desperately needed to know WTF had happened and I can't be the only person who has experienced this headache.
After lots of reading on various forums, here is what I've found in a majority user pattern:
Any coin can get lost.
Poloniex has suffered alot of DDOS attacks. This is the reason for the disappearance of assets.
https://cointelegraph.com/news/bitcoin-exchange-poloniex-under-severe-ddos-attack-again-users-outragedThey are inundated with support tickes.
They have a very big user base that are loyal.
Twitter account is quite active with updates. Shows there commitment on updates. +1
https://mobile.twitter.com/poloniex?lang=enMajority of the unfortunate who posted their concerns on various forums, did report back claiming their asset's had arrived, EVENTUALLY; Other users also report delays of up to 2 months!
On the 3rd day: I see it on Poloniex. My coins had arrived. Relief.
I goto admit, though there are allot of you out there who is suffering the disappearance money, my research tells me, you will get your lost crypto back but unfortunately, no-one can tell you when.
I hope my story was of any use to you and please, do let me know your experience and see if we can help others.
iEKOS 😊