LOL this hits very close to home for me! My first job out of uni was an internship at an e-commerce site here in South Africa and I had to deal with all types too very similar to what you say! Most are understanding and some are royal assholes but every so often theirs one that really touches you
I remember a lady hitting us up on Facebook and she couldn’t get her delivery as she’s in a rural area and had a sick child so what I did was called the delivery people and have them ship it to a neighbour who signed for the package and this lady was so super greatful she asked for my bosses email and sent this super long email on how amazing I was and how I should get a raise, lol I didn’t but okay glad I could help