Hello everyone 💞,
Welcome to my blog once again, it a new and a new beginning of the hive Learners weekly contest edition with an Interesting topic wee all need to discuss about. So let discuss.
The World is full of different kinds of people with their own different lifestyles, and as we do business with them we get to know them for who they truly are. This is the experience we have everyday of our lives.
I don't know the postulate backing this theory that "customers are always right"
Because there are some cases where this theory is not correct, or rather I think it should have been that customers deserve satisfaction. Not to say customers are always right, for instance a patient in the hospital where the doctor has prescribed drugs for doesn't have the right to go against the prescription, if the doctor says he/she should take a certain doze of the drugs and the patient neglect it due to the way he/she is feeling and take over doze it may lead to death or a condition that is worse. This is the reason why I'm saying that this particular theory is not really correct.
My customers are not always right rather i hold them their satisfaction, you don't go to do business with someone and you start making decisions for the person, these is where most people get it wrong, you place your order and if it is not up to your satisfaction, then you complain because it is your right to be satisfied with what you paid for or better still you go to a place where they have your taste.
I totally understand that as a business person, it is our duty to put in our very best in our attitude towards our clients because the better relationship we have with them is the level of the progress we make in our businesses. But I have a problem when people think customers are always right and they behave like they own the world. No it should be so, remember the person rendering the service is always a human being, full of flesh and blood, that person always deserves some level of respect from you, for the fact that he/she is rendering a service to you doesn't make the person less of a human being. Customers should not misuse the fact that they are always right and make the other person feel bad.
My personal experience.
I was once a sales person in an electronic shop we deal with electronic appliances, there are times customers will come to buy something from us they will test the stuff that are buying and sometimes they will return it with lot of complain. And I will be like begging and begging and exchange they stuff just because i want to keep a good relationship with them, some will even insult you because they think you just a younger one to them, these were the experience i had rendering because i need to make my boss proud and some of them are out steady customers. And most importantly i needed my salary at the end of the month.
There is a particular woman who buy inverter battery from us and after sometime the battery had issues, and the worst of it was that it was my company that deed the installation for her this woman came by the shop and insult me and my boss, I totally understand she paid lot of myto get that done and that we hold her our satisfaction, she took it to the extreme, like my boss was out of town, she keeps coming everyday to the shop, and I will begging this woman hmmmm. When my boss returned he told some of his boys to go fit the stuff and it was done, but despite all the abuse she rendered she didn't apologize for them. Well this is the life we find ourselves in.
Customers are not always right but rather they deserve satisfaction.
Thanks for reading my post please feel free to comment on the comment box, upvote and do well to stop by next time thanks 😘.
This post was inspired by the hive Learners weekly contest hl-w36e1.