I also made a mistake with Bittrex, sending Steem to my Bitcoin wallet instead of the Steem one by mistake.
They dealt with my problem in a little over 24 hours and refunded me in a little over 48.
So my experience has been good so far, I'm sorry to hear about your problems, I am new as well so don't really understand Openledger. I hope you get it back.
Cheers
CG
RE: .